On this page you will find the latest information on consumer rights, travel and event cancellations in relation to COVID-19. This will be updated regularly as new guidance is available.
The ACCC understands many businesses are struggling to manage cancellations at this time. Mindful of this we are urging consumers to remain patient, and where possible to contact the business by email or website, rather than by phone. These are very complex issues and may take smaller businesses more time to respond.
The ACCC is alert to any instances of unfair or unconscionable conduct on the part of businesses in dealing with consumers during the current crisis.
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